Here's a list of our most frequently asked questions:

  • Do you have a physical store I can visit and purchase in person?

No, we only operate online.

  • How do I place an order?

When you find the products you require, you can add it to cart, then either login or sign up and complete the information required through the checkout page. Once the order has been placed, you will receive an order summary to your email. Order summaries will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

  • Will I be updated on the process of my order?

Yes, you will receive email updates with the various statuses of your order, these will include: order confirmation, payment acceptance, processing and lastly in transit (this includes your tracking information).

  • What information do you require from me?

We only require the relevant information to deliver your package successfully to you, this information includes, your name, delivery address, email and contact numbers.

You can read our privacy policy by clicking here.

  • What delivery options do you offer and what are the costs?

At the moment we offer courier delivery to your door. We charge a standard rate of R80 to anywhere in South Africa. Orders over R500 qualify for free delivery.

You can read more about our delivery by clicking here.

  • How long will it take for me to receive my delivery?

We try our best to dispatch your order to the courier within 48 hours, thereafter the courier usually delivers between one and three business days to major centers, whilst regional areas take a day or two longer. 

  • What happens if I am not available when the courier arrives for delivery?

The courier will contact you and either try to deliver at a more convenient time or you may request someone else to sign on your behalf.

  • How do I make payment?

We offer three payment options for you to choose from: 

Payfast 

SiD instant EFT

Bank Transfer

You can read more about these options by clicking here.

  • I’m not comfortable entering my payment details online, what options do I have?

If you do not wish to make use of any of the payment portals we offer, you may complete the payment on your own by selecting the Bank Transfer method. You will receive our banking details and can complete the payment via your own banking platform. Orders will be processed once the payment has cleared in our account.

  • Can I pay cash on delivery?

No, we make use of a third party courier service and are unable to collect cash on deliveries.

  • What happens if the product I ordered is out of stock?

If we encounter any problem when processing your order, we will contact you at the soonest and arrange for a suitable outcome.

  • I received my order but all is not in order, what happens now?

In the unlikely event that all is not right when you receive your order, contact us immediately and we will do our best to rectify the situation.

  • Where do I contact you if I have a query?

We are available on social media (facebook, instagram @missdurbz),  whatsapp & telephone (065 026 8998) and email (info@missdurbz.co.za). 

  • I entered something incorrectly when I placed my order, what must I do?

As soon as you realize your mistake, contact us so we can rectify it before your order is dispatched. 

  • How do I change my personal details or email address?

You can easily change all your information on your account. Once you login you can edit the required information found under the “my account”  page.

  • What does 'Reward Points' refer to on your website?

We currently offer our customers a loyalty rewards program wherein you earn back reward points after every successful order placed. You can earn approximately 1.5% back in reward points on every order. Login to 'my account' on the website to keep track of your earned points and convert them into vouchers whenever you are ready to spend them.

  • How secure is your website?

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.